Shipping and Returns

Through our online store, we offer a curated collection of vintage and one of a kind furniture, décor, and objects. Due to the nature of our pieces, shipping and returns operate a little differently to a traditional retail store.

Collection & Local Delivery

Items are available for pickup or local delivery by arrangement.

Following your purchase, we will be in touch via email to coordinate collection or delivery details.

Local delivery may be available depending on location and item size, with fees quoted separately where applicable.

Please arrange collection within 7 days of purchase, unless otherwise agreed. Items not collected within this timeframe may incur a storage fee of $20 per day.

Shipping

If you require shipping, please email rachel@fayinteriordesign.com.auprior to purchasing to obtain a freight quote.

As many of our pieces are vintage, oversized, or delicate, shipping costs are arranged individually and charged separately.

Shipping fees are payable via bank transfer following purchase.

While we are happy to assist in arranging third-party couriers or freight providers, shipping is undertaken at the purchaser’s expense and risk.

Damage in Transit

All items are carefully inspected prior to collection or dispatch.

If your order arrives damaged during transit, please notify us within 24 hours of delivery and include photographs of the item, packaging, and any visible freight damage so we can assist where possible.

Returns & Exchanges

Due to the vintage, one of a kind nature of our collection, all sales are final.

We do not offer returns, refunds, or exchanges for:

• change of mind

• minor vintage wear or imperfections

• colour variation

• sizing or suitability within your space

We encourage customers to review all images and descriptions carefully before purchasing and to contact us with any questions.

Questions

Please contact us at rachel@fayinteriordesign.com.au and we’ll be happy to assist.